Reach / Shanghai
3.75M
One operating model.
44 branches.
An IVR rollout turned a fragmented service operation into a measurable customer journey, reducing unsubscribe rates by 20%.
Work and internships across finance, technology, trading infrastructure and customer systems.
An IVR rollout turned a fragmented service operation into a measurable customer journey, reducing unsubscribe rates by 20%.
A repeatable brokerage audit converted manual checking into visible exceptions across instruments and clients.