LUOSONG / WANG
01 / experience

Experience

Work and internships across finance, technology, trading infrastructure and customer systems.

Reach / Shanghai
3.75M

One operating model.
44 branches.

An IVR rollout turned a fragmented service operation into a measurable customer journey, reducing unsubscribe rates by 20%.

Control / Melbourne
40+

Configuration as
an auditable system.

A repeatable brokerage audit converted manual checking into visible exceptions across instruments and clients.